Bob’s Watches is a luxury watch reseller that offers other high-end timepieces from Rolex, Cartier, and many more high-end watch brands. When shopping for these types of pieces, it’s important to use a well-trusted brand – so does Bob’s Watches make the cut?
Keep reading our Bob’s Watches reviews for everything you need to know about quality, customer service, and more.
Is Bob’s Watches Legit?
Yes, Bob’s Watches is a legit company. They’re a great choice for those looking to shop luxury watches at slightly discounted prices.
However, if you’re looking to sell your watches, Bob’s Watches might not be the best fit if you’re looking to maximize your profits as they do take a hefty commission.
What is Bob’s Watches?
Founded in the mid-1990s, Bob’s Watches is a buy and sell luxury watch platform that offers an online store and retail locations around the USA. They specialize in Rolex watches, but also sell a wide variety of other luxury brands. Their team has expertise on every luxury watch brand you can imagine.
They also offer the most accurate pricing based on current market values as well as a wide variety of watch styles, no matter what type of watch you’re looking for.
If you’re interested in reading more about the company and how they began, you can read their story here or read about how they give back.
Bob’s Watches Reviews (Buying)
Overall: ★★★★ 4 Stars
Bob’s Watches offers an excellent customer experience both online and in their stores. They offer competitive pricing as well as a wide variety of styles and brands, plus a 100% authenticity guarantee so you never have to worry about receiving a fake and being out of luck.
With decades of experience in luxury watches, Bob’s Watches is a trustworthy place to purchase your next watch. That said, we did take a star off the rating because it’s not the best choice if you’re looking to sell your watches since they take a high commission.
Quality: ★★★★★ 5 Stars
Since Bob’s Watches resells only the top brands, you can always expect phenomenal quality when shopping here. They have a wide selection of top watch brands including Rolex, Breguet, Patek Philipe, Omega, and plenty others.
All watches arrive with original factory parts. Although they’re used, they take quality very seriously and every watch looks nearly new.
Pricing: ★★★★ 4 Stars
Bob’s Watches prices are updated hourly to guarantee the most accurate cost based on industry standards in order to guarantee their customers receive a fair purchase price.
Return Policy: ★★ 2 Stars
Bob’s Watches has a strict return policy, allowing only three days to process a return in order to be eligible for a refund. Although these are luxury items, many individuals who are investing in these pieces are busy people – three days isn’t much time to process a return.
Watches that show signs of wear, damage, or alteration won’t be accepted for return.
Also, international orders are not eligible for returns or their warranty for some reason.
Every watch comes with a one-year warranty for USA customers. That said, there are a lot of things not included in this warranty, so make sure to read up on this before letting the warranty convince you to purchase a watch here.
Shipping: ★★★★ 4 Stars
Shipping is a seamless process with Bob’s Watches (if you live in the USA). The company offers free overnight shipping with insurance included.
For international customers, there are additional shipping requirements and potentially extra fees based on where you live. And again, anything that international customers purchase is final sale and not eligible for their one-year warranty.
Customer Service: ★★★★ 4 Stars
After searching through a wide variety of Bob’s Watches reviews, the consensus seems to be that the brand has fantastic customer service throughout the entire shopping experience.
Although there are some people who have had negative experiences, this is pretty rare.
What Do Other Shoppers Think?
Most Bob’s Watches shoppers are very satisfied with their purchases, including customer service and the quality of the watches they receive.
Some main points of positive feedback include the seamless ordering process and super speedy shipping.
Despite being a used watch company, shoppers are surprised by how new the watches they receive look – many state they look brand new.
However, some customers didn’t have a positive experience in their physical stores and believe customer service is lacking here.
The majority of negative experiences come from sellers – read the section below for our review on selling your watches through Bob’s Watches.
Bob’s Watches Review (Selling)
★★★ 3 Stars
If you’re looking for a seamless way to sell watches that are collecting dust in your collection, Bob’s Watches is a trustworthy choice that does all the hard work for you.
You simply submit your watch request, receive a free instant quote, ship them your watch using a free insured shipping label, and wait to get paid.
However, the biggest downside is their commission fees, which seems especially large. Their rates range from 15% to 35% depending on the net received funds (the price received after restoration, service, and any additional fees). The lower the price, the higher the commission fee.
For example, watches that have net funds of $15,001 to $20,000 are subject to a 20% commission. For a watch that ends at $16,000 net funds, you will pay over $3,000 for the commission!
It’s a bit hard to find, but you can view their commission rates on this page (scroll down to number 8, the table shares their rates).
While most reseller platforms offer lower commissions on high ticket purchases, you have to sell a nearly $100,000 watch to get a decent commission rate at Bob’s Watches.
Here are a few examples of competing luxury reseller platforms and their commission rates on luxury watches:
- Chrono24 takes a mere 6.5% commission fee (although you need to ship the item out and take photos yourself)
- TheRealReal takes 15% commission on watches listed over $2,495
Bottom Line
To sum up our Bob’s Watches reviews, this platform is a trustworthy place to buy watches.
With an excellent customer service team, fair prices that are updated hourly, and a 100% authenticity guarantee, you can’t go wrong when shopping here.
However, we wouldn’t recommend selling here if you’re wanting to get the best profit potential due to their high commission rates. But if you just want a seamless way to sell an old watch and don’t care if you pay a hefty commission, they’re a great way to sell your old luxury watches.
For buyers, Bob’s Watches can be a great place to get a like-new used watch for discounted prices compared to buying new. Whether you’re looking to purchase your first luxury watch or want to add to your collection, it’s a great place to shop.